Returns and refunds

Returns and Refunds

Tripp are happy to refund your unused purchase within 28 days of receipt. Your refund will be credited to the original payment card.  We reserve the right to refuse an exchange or refund if the item[s] are returned non-saleable or damaged. 

How do I return my unsuitable item?

There are two options for returning your unsuitable item(s):

To arrange a collection, please call us on1800 818 624 with your order number and preferred day of collection [Monday-Friday]. Please note that a signature is required for collections, with collections taking place between the hours of 9am-6pm.  Please use the original packaging to return your item.

Your refund will be processed back to the original card used for payment.

Please present your delivery note as proof of purchase along with your item to be returned.  If you are not sure which stores have a Tripp concession, please call Customer Services who will check for you.

Can I specify a time slot for the collection?

Not at this time, collections are made by our courier Monday to Friday between 9am and 6pm.

Can I arrange an exchange by courier?

At this time we do not offer exchanges, so please use the above steps to return your order.  You can then place a replacement order online at a time convenient to you.

What period of time does a refund take?

Once your item has been collected, it will take on average around 7-10 working days for the item to be refunded and for the refund to appear in your account.  During busier periods, this may be extended.

Help!  My item has just been delivered and there’s a fault, what should I do?

If your item has been delivered to you with a fault, please call or email straight away.  We may ask for a photo of the fault.  We can then arrange for a replacement to be sent to you.

I’ve used my item and it’s faulty, what should I do?

If you have used the case and it develops a fault we need to confirm if it’s covered under our guarantee.  Our 5 year guarantee covers all manufacturing faults within this time but does not cover general wear and tear or transit damage (for example airline damage.)

If you ordered online there are two options:

Email us 2 clear images, at least one to be of the fault and one to be an overall image of the case.  Please provide your order number or delivery postcode so we can locate your online order details.
Alternatively if you would prefer an in store inspection, call or email us and we can arrange this for you at your nearest Debenhams with a Tripp department.

If you purchased your item in store:

Call or email us and we can arrange an inspection for you at your nearest Debenhams with a Tripp department.

This provision does not affect your Statutory Rights relating to faulty or mis-described goods or your right to cancel orders under the Consumer Protection [Distance Selling] Regulations, full details of which are available from your local Citizens Advice Bureau or Trading Standards department

Email us:

Call us: 1800 818 624