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04.03.2026 Update:

We’re very sorry we are currently experiencing technical issues with our customer service system. Please continue to submit your enquiries and we will get back to you as soon as possible.

Responses are taking longer than usual during this time, we aim to reply to you within 3 days.

We will continue to update this page as we have further information.

Thank you for your patience and understanding, and we apologise for any inconvenience caused.

You may find an answer to what you’re looking for in Quick Help.

Alternatively our Customer Service Team are happy to help. 

Please complete the form below.  We aim to respond to your message within 24 hours, 7 days a week.  Response times may be longer during bank holiday periods.

We aim to deliver your standard delivery order within 5-7 working days, this may be extended during busy periods or for reasons outside of our control.  Please only contact us if you have not received your standard delivery 8 working days from the day of order.

Tripp Customer Services