Frequently Asked Questions
Find answers to common questions about ordering from Tripp Ireland, delivery, returns and looking after your luggage. For a question about your order, contact our team with your order number.
What payment methods can I use?
The available payment options are shown at checkout before you place your order.
Can I request a VAT receipt?
Yes. Contact us with your order number and the name and address used at checkout.
Will I receive an order confirmation?
Yes. Your confirmation email includes your order number. A separate dispatch email provides tracking once your order is on its way.
Can I change or cancel my order?
We are unable to amend or cancel an order once it has been placed. If you no longer want an item, see Returns and Refunds Help for return guidance.
Where is my order?
Use the tracking link in your dispatch email. If you need more help, visit Where’s my order?.
Part of my order seems to be missing. What should I check?
Check inside any larger case first: smaller items may be packed inside it. If something is still missing, contact us with your order number.
What are the delivery options in Ireland?
See Delivery Options for current charges, timeframes and next-day availability.
Can I return an unwanted item?
Unused purchases may be returned within 28 days of receipt. See Returns and Refunds Help to arrange a free return and check the full conditions.
What if my item arrives damaged or faulty?
Contact us promptly with your order number, delivery postcode and clear photos of the issue.
What guarantee comes with my luggage?
Tripp offers a five-year guarantee on wheeled pieces and a one-year guarantee on bags against manufacturing faults. See the full guarantee terms for exclusions and claims.
Can I get replacement parts?
Tripp does not sell parts separately. Where a manufacturing fault is covered by the guarantee, a part may be provided subject to availability. See Spare Parts.
Can I store different case sizes inside one another?
Cases from the same collection may nest, but check the dimensions of the specific products before buying.
Do combination TSA locks come with keys?
No. See the Lock Guide for your collection.
How do I set my suitcase lock?
Follow the instructions for your collection in the Lock Guide.
I forgot my lock code. What can I do?
Contact us with details of your case and lock for help.
Why is there no pull on the zip inside my case lining?
The lining zip is intended for inspection and is not a packing compartment. We do not recommend storing belongings there.
I bought from another retailer. Who handles returns or faults?
Contact the retailer you bought from using your order confirmation; they can advise on their returns process.
How can I contact Tripp Ireland?
Use Contact Us. Include your order number if your question is about an order.