Returns and refunds

Refund policy
Tripp will be happy to exchange or refund your purchase within 28 days of receipt. All products we sell are covered by our 28-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition and we will give you a refund. Your refund will be credited to the original payment card.

For unused products that you have had for more than 28 days but are still in their original condition and saleable condition, as a gesture of goodwill and at our discretion, we would only offer an exchange and not a refund. We regret that it is not currently possible to exchange an item on our website; however it is possible to do so in one of our stores depending on availability and territory.

Condition of returns
We want you to be happy with every purchase you make. Accordingly, you may inspect the items you buy as if you were in one of our stores.

However, whilst you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods. It's important that returned items are in the best possible condition.

Therefore, please do not damage the goods whilst you inspect them (this also includes the packaging). You must ensure that you return the original undamaged packaging along with the item/s you are unhappy with.

If there's a fault with the product...
We've made it easier!

If there is a fault with the product we will give you a replacement or an alternative product or you can opt for a refund. The alternative product will be of similar size/specification but may not be the same pattern/colour.

This provision does not affect your Statutory Rights relating to faulty or misdescribed goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations, full details of which are available from our local Citizens Advice Bureau or Trading Standards department.

Returns procedure

1. Returns via courier
•To arrange a collection or if you require an additional information, please call us on 1 800 818 624 .

Customer service opening hours
Monday - Thursday 8:30am to 6:30pm
Friday 8:30am to 5:00pm (excluding bank holidays). Calls are charged at the local rate.